This module provides a way for a super user to effectively logon as any RT user without knowing their password. It provides a html form where a super user can select a user from the list of users he/she wants to become. This form is provided as a link under Configuration->Tools->Become User INSTALLING: 1. Unzip the downloaded file tar xvfz RTx-BecomeUser-1.0.tar.gz 2. cd to the unzipped directory cd RTx-BecomeUser-1.0 3. Set RTHOME environment variable export RTHOME=/u01/rt/rt (This will be the RT install directory) 4. Install this module perl Makefile.PL make make install FILES: 1. html/Admin/Tools/BecomeUser.html This is the mason template which acts as the main form and sets up the RT session and pity much does all the work 2. html/Callbacks/BecomeUserCallbacks/Admin/Elements/ToolTabs This callback adds the Become User link under Configuration->Tools BUGS/ENHANCEMENTS: I would love to listen from you about any bugs or enhancements. Please mail me at poddar007@gmail.com